Terms of service
Welcome to Sotayaa. These Terms of Service (“Terms”) govern your access to and use of our website, products, and related services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide our Services to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not access or use our Services.
1. Access and Account Responsibility
By using our Services, you represent and warrant that:
- You are at least the age of majority in your jurisdiction
- Any information you provide is accurate, current, and complete
- You have the authority to provide all submitted information
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities conducted under your account
Accounts may not be transferred, assigned, sold, or licensed to another person without our written consent.
2. Products and Availability
We strive to ensure that product descriptions, images, and details are accurate. However:
- Product colors and appearance may vary depending on your device and display settings
- We do not guarantee that products will fully match your expectations or appear exactly as displayed online
We reserve the right to:
- Modify or discontinue products at any time
- Change product descriptions or pricing without notice
- Limit quantities by customer, order, region, or jurisdiction at our discretion
3. Orders and Acceptance
When you place an order, you are making an offer to purchase products through our Services.
Orders are not considered accepted until we confirm acceptance and successfully process payment.
We reserve the right to:
- Accept or decline orders at our discretion
- Modify or cancel orders when necessary
- Refuse orders suspected of fraud, resale, or unauthorized activity
Please review your order carefully before submission, as cancellation requests may not be accommodated once an order has been accepted.
All purchases are subject to our Refund Policy.
4. Pricing and Billing
- Prices, discounts, and promotions are subject to change without notice
- Final pricing is confirmed at checkout and reflected in your order confirmation
- Posted prices do not include taxes, shipping, customs duties, or import fees unless otherwise stated
You agree to provide accurate billing, shipping, and payment information for all purchases made through our Services.
By submitting payment information, you represent and warrant that:
- The payment information provided is accurate and authorized
- Charges incurred will be honored by your payment provider
- You are responsible for all applicable fees, taxes, and shipping charges
5. Shipping and Delivery
Delivery timelines are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs procedures
- Weather conditions
- Incorrect shipping information
- Circumstances beyond our reasonable control
Risk of loss and title transfer to you once products are delivered to the carrier.
6. Intellectual Property
All content available through our Services, including but not limited to text, graphics, logos, images, designs, trademarks, product reviews, videos, and software, is owned by Sotayaa, its affiliates, licensors, or partners and is protected under applicable intellectual property laws.
You may use our Services solely for personal, non-commercial purposes.
You may not:
- Copy, reproduce, distribute, publish, or exploit any content without prior written permission
- Create derivative works based on our content
- Use our intellectual property in violation of applicable law
All rights not expressly granted are reserved by Sotayaa and its licensors.
7. Optional Tools
We may provide access to third-party tools or features that we do not control or monitor.
Such tools are provided on an “as is” and “as available” basis without warranties, guarantees, or endorsements of any kind.
Your use of optional third-party tools is entirely at your own risk and subject to the applicable third-party terms and conditions.
8. Third-Party Links
Our Services may contain links to third-party websites or resources for convenience and informational purposes.
We are not responsible for:
- Third-party content or materials
- External websites or services
- Transactions conducted with third parties
- Third-party privacy practices or policies
Accessing third-party websites is at your own risk.
9. Relationship with Shopify
Our store is powered by Shopify, which enables us to provide our Services.
However:
- All purchases and transactions are conducted directly between you and Sotayaa
- Shopify is not responsible for any claims, damages, or disputes related to products or Services purchased from Sotayaa
By using our Services, you expressly release Shopify and its affiliates from liability related to your transactions with Sotayaa.
10. Privacy Policy
Your use of our Services is subject to our Privacy Policy and applicable Shopify privacy practices.
Because our Services are hosted by Shopify, certain information may be processed by Shopify and its partners to provide and improve the Services.
11. Feedback and User Submissions
If you submit reviews, comments, feedback, suggestions, or other materials (“Feedback”), you grant Sotayaa a:
- Worldwide
- Royalty-free
- Perpetual
- Transferable
- Sublicensable license
to use, reproduce, modify, publish, distribute, and display such Feedback for business and commercial purposes.
You represent and warrant that your Feedback:
- Does not violate applicable laws
- Does not infringe third-party rights
- Is not misleading, harmful, defamatory, or unlawful
We reserve the right to remove or modify any Feedback at our discretion.
12. Errors, Inaccuracies, and Omissions
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Shipping charges
- Delivery times
- Availability
We reserve the right to correct such errors and update or cancel orders when necessary without prior notice.
13. Prohibited Uses
You may not use our Services:
- For unlawful or fraudulent purposes
- To violate intellectual property rights
- To distribute malware, spam, or malicious content
- To impersonate another person or entity
- To collect personal information without authorization
- To interfere with the functionality or security of the Services
- To use bots, scrapers, automated tools, or AI systems in unauthorized ways
We reserve the right to suspend or terminate access to the Services for violations of these Terms.
14. Automated Access and Agents
Automated systems, bots, scrapers, AI agents, or similar technologies (“Agents”) accessing our Services must:
- Clearly identify themselves where applicable
- Comply with all applicable restrictions
- Not bypass or interfere with security measures
- Not mimic human activity to evade detection
We reserve the right to limit, restrict, or block any Agent’s access to the Services at our discretion.
15. Termination
We reserve the right to suspend, restrict, or terminate your access to the Services at any time and without prior notice if we believe you have violated these Terms or applicable laws.
Provisions that by their nature should survive termination shall remain enforceable after termination.
16. Disclaimer of Warranties
All Services and products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee that:
- The Services will be uninterrupted, secure, or error-free
- Product descriptions or content will be accurate or complete
- Defects or issues will always be corrected
To the fullest extent permitted by law, all implied warranties are disclaimed.
17. Limitation of Liability
To the fullest extent permitted by law, Sotayaa and its affiliates, officers, employees, service providers, licensors, and partners shall not be liable for:
- Indirect, incidental, punitive, or consequential damages
- Loss of profits, revenue, savings, or data
- Damages arising from the use of or inability to use the Services
This limitation applies regardless of the legal theory asserted.
18. Indemnification
You agree to defend, indemnify, and hold harmless Sotayaa, Shopify, and their affiliates, partners, employees, contractors, licensors, and service providers from any claims, damages, liabilities, costs, or expenses arising from:
- Your violation of these Terms
- Your misuse of the Services
- Your violation of applicable laws or third-party rights
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
20. Waiver and Entire Agreement
Failure by Sotayaa to enforce any provision of these Terms shall not constitute a waiver of such provision.
These Terms, together with our policies and operating rules, constitute the complete agreement between you and Sotayaa regarding the use of our Services.
21. Assignment
You may not assign or transfer your rights or obligations under these Terms without prior written consent.
We may assign or transfer our rights and obligations at any time without notice.
22. Governing Law
These Terms and any disputes relating to the Services shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Sotayaa is headquartered.
You consent to the exclusive jurisdiction and venue of the applicable courts in such jurisdiction.
23. Headings
Section headings in these Terms are provided for convenience only and do not affect the interpretation of any provision.
24. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will become effective upon posting to our website. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
25. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
- Email: support@sotayaa.com
- Address: 156 Daleview Cir, Russellville, KY 42276, United States
- Phone: +1 (771) 220-4065