Privacy policy
Last Updated: May 13, 2026
This Privacy Policy describes how Sotayaa (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access or use our website and related services (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide our products and Services to you.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal Information” refers to information that identifies, relates to, describes, or can reasonably be linked to you.
We may collect the following categories of information:
Contact Information
- Name
- Billing and shipping address
- Phone number
- Email address
Financial Information
- Payment details and transaction information processed securely by authorized third-party payment providers
Account Information
- Username and password
- Account preferences and settings
Transaction Information
- Purchases
- Returns and exchanges
- Order history
Communications
- Customer support inquiries and correspondence
Device Information
- IP address
- Browser type
- Device identifiers
- Operating system information
Usage Data
- Website interactions
- Browsing behavior
- Analytics and usage information related to our Services
Publicly available, anonymized, or de-identified information is not considered Personal Information under this Policy.
2. Sources of Personal Information
We collect personal information from the following sources:
- Information provided directly by you
- Automated technologies such as cookies and tracking tools
- Service providers and fulfillment partners
- Third-party partners and integrations
3. How We Use Your Information
We use your personal information for business and operational purposes, including:
Providing and Improving Services
- Processing orders and payments
- Managing accounts, returns, and exchanges
- Personalizing your shopping experience
- Improving website functionality and customer experience
Marketing and Advertising
- Sending promotional communications and special offers
- Displaying relevant advertisements and marketing content
You may opt out of marketing communications at any time.
Security and Fraud Prevention
- Detecting and preventing fraudulent activity
- Protecting our platform, systems, and users
Customer Support
- Responding to inquiries and providing assistance
Legal Compliance
- Complying with applicable laws and regulations
- Enforcing our policies and terms
4. How We Share Your Information
We may share your personal information in the following circumstances:
- With Shopify and trusted service providers that support our operations, including payment processors, shipping carriers, and analytics providers
- With marketing and advertising partners
- To comply with legal obligations or lawful requests
- In connection with a merger, acquisition, sale, or transfer of business assets
We do not sell personal information for monetary compensation. However, certain data-sharing practices may be considered “sharing” under applicable U.S. privacy laws.
5. Shopify Hosting
Our store is hosted by Shopify. Shopify processes data to provide and improve the Services offered through its platform.
Your information may be transferred to and stored in the United States or other jurisdictions where Shopify or its service providers operate.
For additional information, please review the:
Shopify Privacy Policy
6. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party platforms.
We encourage users to review the privacy policies of any external websites they visit.
7. Children’s Privacy
Our Services are not intended for children under the age of 13.
We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children.
If we become aware that information from a child has been collected, we will take reasonable steps to delete it promptly.
8. Data Security and Retention
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
- Operate our business and provide Services
- Fulfill legal and regulatory obligations
- Resolve disputes
- Enforce agreements and policies
9. Your Privacy Rights (U.S. Residents)
Depending on your state of residence, you may have certain privacy rights under applicable law, including the right to:
- Access your personal information
- Request deletion of personal information
- Correct inaccurate information
- Request data portability
- Opt out of targeted advertising or data sharing
- Limit the use of sensitive personal information where applicable
To exercise your rights, please contact us at:
- Email: support@sotayaa.com
We will not discriminate against you for exercising your privacy rights. We may request information to verify your identity before processing requests.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and maintain our website
- Analyze website usage and performance
- Improve functionality and user experience
- Deliver relevant advertising content
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
11. Do Not Track / Global Privacy Control
Our website does not currently respond to “Do Not Track” (DNT) browser signals.
Where required by applicable law, we recognize and respond to Global Privacy Control (GPC) signals.
12. International Users
If you access our Services from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions where data protection laws may differ from those in your country.
By using our Services, you consent to such transfers.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated version with a revised “Last Updated” date.
We encourage users to review this Policy periodically.
14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:
- Email: support@sotayaa.com
- Address: 1156 Daleview Cir, Russellville, KY 42276, United States
- Phone: +1 (771) 220-4065