Refund policy
At Sotayaa, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions and procedures for returns, exchanges, and refunds.
Returns
We accept returns for both defective and non-defective products.
Return Eligibility
To qualify for a return:
- Items must be unused, in new condition, and in their original packaging
- Return requests must be made within 20 days of the delivery date
Exchanges
We gladly accept exchanges for eligible items.
If you would like to exchange a product, please contact our support team, and we will guide you through the exchange process.
Return Process
All returns must be sent by mail.
A prepaid return shipping label is included with your package. Simply use the provided label to return your item.
Return Fees
- Return Shipping: Free
- Restocking Fees: None
No additional fees will be charged for eligible returns.
Refunds
Once your returned item is received and inspected, we will process your refund.
Refund Terms
- Refunds are issued within 10 business days after the returned item is received
- Refunds will be credited to the original payment method used during checkout
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us promptly so we can resolve the issue as quickly as possible.
Important Notes
- Returns are accepted only for items in new and unused condition
- Customers have 20 days from the delivery date to request a return
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
- Email: support@sotayaa.com
- Phone: +1 (771) 220-4065