Shipping policy
At Sotayaa, we are committed to providing reliable and efficient shipping services. This Shipping Policy outlines our order processing times, shipping methods, delivery estimates, and related procedures.
By placing an order through our store, you agree to the terms outlined in this Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday).
Orders placed before 2:00 AM (GMT-06:00, Central Time – Chicago) may begin processing the same business day. Orders placed after this cutoff time will be processed on the next business day.
Please note that orders are not processed, shipped, or delivered on Sundays or public holidays.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 3–7 business days (Monday through Friday).
Shipping Rates and Delivery Estimates
We currently offer free standard shipping on all orders within the United States.
| Country | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 4–10 business days | Free |
Important Notice
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Shipping carrier disruptions
- Weather conditions
- Customs processing delays
- Incorrect or incomplete shipping addresses
- High seasonal demand
If your shipment is delayed, please contact our customer support team. We will gladly assist you and provide updates regarding your order status.
Order Modifications and Cancellations
Customers may request order modifications or cancellations within 24 hours of placing an order.
If you need to make changes to your order, please contact us as soon as possible at support@sotayaa.com. We will make every reasonable effort to accommodate your request within the permitted timeframe.
Please note that after 24 hours, orders may already be processed or shipped and may no longer be eligible for cancellation or modification.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available after shipment.
Contact Us
If you have any questions or concerns regarding this Shipping Policy or your order, please contact us:
- Email: support@sotayaa.com
- Phone: +1 (771) 220-4065
- Address: 156 Daleview Cir, Russellville, KY 42276, United States.